Delivering Value One Client at a Time
We aim to be trusted advisors to our customers and dedicated to helping them achieve their goals and deliver success within their organizations. To accomplish this, we focus on developing relationships that are founded in trust and focused on results. Our success comes through the success of our clients. We have delivered high rates of customer satisfaction with every company we have worked with.
When we engage with a new partner, we immerse ourselves into that organization so that we truly become an extension of the team. This is one reason we do as much due diligence selecting our clients as they do us. We want to make sure that from a culture and values standpoint our team will mesh and integrate with our client’s team.
The vast majority of our clients describe us as “outside insiders,” meaning we are able to bring in perspectives, ideas and solutions from outside the organization while fully understanding the cultural and business issues internal to the organization, so that the solution we bring will be a good fit and provide positive ROI.
We are committed to delivering what we promise and do so through high quality communications, a commitment to the wellbeing of our employees, and knowing what our customers need from us to be successful. We demand the same of everyone we work with on your behalf, such as partners and subcontractors.
At NovoLogic, we take the success of our customers personally.
A Collaborative Approach to Services Delivery
We are committed to working closely with our customers. It is this collaborative approach that creates trust with our customers, and allows for open communication of issues.
We also work closely to ensure the alignment of customer priorities and objectives across the entire engagement team. This guarantees that we never lose sight of what our customers need and want from us, and fosters a spirit of collaborative problem solving that drives new ideas, innovation, and success.
The last component to this is our commitment to hiring the best, and investing in their professional development. This commitment ensures we are always bringing a talent base to our customers that can solve the most difficult challenges and provide innovation that matters to the industry.
Working with NovoLogic
When we engage with customers, we set very high expectations on our team to deliver superior results. Integral to this is an engagement management approach that is built from our experience in delivering outstanding customer service and customer outcomes. In order to deliver successful outcomes on large, complex projects, our approach includes:
- A well-established management structure and well-managed relationships with equipment manufacturers and suppliers.
- A single point of contact to avoid confusion with your management team, and enable high quality communications with our customers.
- We value each client as a true business partner, as our entire focus is on continually exceeding our partner’s needs and developing a long term, collaborative relationship. It is in this relationship that we find the longevity of our own existence.
- NovoLogic does not outsource any of our work nor do we ever compromise our clients’ intellectual information.
- NovoLogic does not own content, as we specialize in making each of our clients special, allowing you to protect your unique competitive value. We do not share any content with your competitors.
- NovoLogic builds truly custom solutions, not just a custom “paint job” on a mass-produced solution.
- NovoLogic builds on your organization's existing technical capability and maximizes it, rather than forcing a new technology into your system.
- By not limiting ourselves to one particular industry or knowledge base, NovoLogic can bring truly unique and innovative ideas to your projects. Our expert team is trained to be far removed from "what everyone else is doing” so that we can focus on your individual needs.
- NovoLogic can provide highly personalized user interactions with the content, making it relevant and unique to your actual consumers.
- NovoLogic provides transparent views into our process in real time.
- NovoLogic has a customer base filled with story after story of "miracles" and "relentless pursuit" of excellence.
- NovoLogic works with you as a Partner, not a Vendor. NovoLogic does not provide "bodies or talent;" instead, we provide consulting, passion, experience, a proven methodology, and time-tested systems from seasoned and professional personnel who have proven their ability to succeed.